Where to write passport details on aliexpress. Instructions

Almost all Aliexpress users are faced with the requirement to provide passport data. The article answers the questions: who can request such information, in what cases, and what to do if you don’t want to share your passport data at all.

So, you have successfully completed the procedure, and yours has long since become history.

However, at some point something went wrong and you received a request to provide your passport data. Let’s try to figure out what exactly was “wrong”, who sent the request and whether it is worth sharing such confidential information.

When did the request arrive?	Who sent the request?	Why?	What should the buyer do?
During the Alipay registration procedure.	Administration of the payment system.	Due to stricter safety regulations and in accordance with the current legislation of the Russian Federation.	Provide data. Refuse to register in this payment system.
When paying for the order.	The payment system you use.	You make a payment the amount of which exceeds the amount allowed for an unidentified user of the system.	Contact representatives of the payment system, get advice and go through the identification procedure. Use another payment method. Refuse to purchase.
After payment of the order.	Aliexpress security service.	For some reason, you were suspected of illegal actions.	Contact the security service, get advice, provide all the necessary data.
After sending the order by the seller.	Representatives of the carrier company.	To pass customs control.	As a rule, commercial express delivery services require the buyer's passport information. Please pay attention to this when placing your order.

In addition, system failures and other technical problems should not be discounted.

Important: passport data is provided only after consultation with a representative of the service that sent the request! Be careful!

Do I need to provide my passport details on Aliexpress, is it safe?

In some cases, refusal to provide information may lead to complete blocking of your personal account without a chance of recovery.

If you refuse to provide passport information to the carrier company, it means that your order will not go through the customs clearance procedure and will be returned to the seller. To return the funds to your account you will have to.

Where to enter passport data on Aliexpress?

If a request is sent by Aliexpress, a form for filling out passport data appears automatically. In another case, you will receive a short notification that a request for passport data has been sent to your email address.

If you don't find the request in your mailbox, check the folder Spam.

Standard email from the official Aliexpress carrier SPSR

Buyer's name.
Document type.
Series and document number.
Date of issue.

How to correctly enter passport data on Aliexpress via a computer and mobile application?

The form to fill out is extremely simple and intuitive. Carefully read the explanations next to the fields to fill out and strictly follow them.

Aliexpress asks for identification data for customs: what should a non-resident of Russia enter?

Unfortunately, in this case, simplified personal identification is not possible. Try to get a bank card and pay for purchases on Aliexpress through it. In this case, the bank card serves as a document confirming your identity.

If a request for passport data comes from a carrier, contact a company representative using the hotline and try to find out all your questions.

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If you place orders on Aliexpress or JD.com, sooner or later you will encounter courier delivery of parcels from these stores through the SPSR company. And the first thing that will confuse you is this letter from [email protected] with a request to provide personal data, namely

Full name (full name) in Russian
Series and number of the passport or document replacing it
Passport issue date

Usually those who have not heard about this before do not understand what is happening. It seems that this is not the first time you have placed an order. The parcel always arrived at the post office, where you showed your passport and received your parcel. This time everything seems to be the same and suddenly it’s not clear who is asking for your passport information and also wants you to enter this information on the website via a link. The fears are justified, anything can happen. Let's figure it out.

What is SPSR

SPSR is one of the largest transport companies in Russia; you can read more about SPSR on their website. In 2014, they entered into partnership agreements for the delivery of certain goods with Aliexpress, and in 2015 they entered into a similar agreement with JD.com.

The purpose of delivery through SPSR is to speed up delivery. Aliexpress, for example, has long promised that it will deliver parcels from China to Russia in two weeks. This is not yet possible with regular mail, but with SPSR it is already quite possible.

Additional convenience for the buyer. If at the post office you stand in the same line with pensioners, recipients of transfers and senders of registered letters, then when delivering through SPSR you can receive the parcel in different ways. You can courier to your door, through a parcel locker and through a pick-up point. And in Moscow, SPSR, together with Aliexpress, opened a delivery point and showroom.

Therefore, if suddenly your package unexpectedly arrived through SPSR instead of regular mail, then this is most likely a reason for joy.

Why does SPSR require passport data before delivery?

Logical question. Why do you present your passport at the post office upon receipt, and in the case of SPSR even before? SPSR, as well as many other companies like DHL, Fedex, DPD, etc. these are commercial organizations. For commercial carriers, certain cargo clearance rules apply, which are not fully valid for state mail. That is, the fact that the Russian Post can allow you to present a passport upon delivery is solely related to its state status.

What happens if I don’t give SPSR my passport details?

Now SPSR states that the parcel will be returned to the sender.

Some time ago, some buyers wrote that they provided passport data to the courier upon receipt, or received the parcel by mail.

How safe is it to enter passport data via a link in an email?

If you are able to determine that the letter and the site are not phishing, then entering the data is quite safe. The work of SPSR is regulated by the Law on Personal Data and everything should be fine. Also now you can call the phone number that is written in the letter and dictate your passport information over the phone.

How to fill out passport data for SPSR

It's simple. You receive a letter asking you to provide your passport information. There will also be a link there, check the letter and the link that this is really SPSR.

Fill out the form. Everything is obvious here and no comments are required. If you have any difficulties, call the SPSR hotline.

Everything is even much simpler than with a regular order. Just don’t try to track SPSR tracks on sites other than spsr.ru; it won’t work anyway. This is a domestic number, not an international track.

In general, SPSR delivery is quite convenient, and it is worth rejoicing that the number of ways to deliver goods from China is becoming more and more every year. The buyer will only benefit from this.

Each client has the opportunity to independently choose the method of delivery of goods. You can get lost among the variety of companies, but they are all divided into two types - free and paid. As is already clear, you don’t have to pay for free shipping, but you will have to sacrifice speed. Although you have to pay for the second type of delivery, if you need the goods urgently, then it is better to use it.

One of the popular companies on Aliexpress is SPSR Express. This is fast express delivery. But among the peculiarities of its work, there is one nuance - the service asks clients for passport information, which confuses them very much, and sometimes scares them.

Why does SPSR Express on Aliexpress ask for passport information?

When the seller sends a parcel with Aliexpress through the service SPSR Express, then he gives the buyer a tracking number. Almost immediately after this, he receives a request from the company to provide his passport details. Why are they needed?

The fact is that, unlike conventional free delivery methods, courier services must undergo mandatory customs control. Each parcel is carefully checked, and not as from SPSR, but for each individual recipient. In order to thoroughly check all the data and the parcel itself, customs requires the passport details of the recipients. Therefore, such a measure is not an initiative of the service, but a very real customs rule.

Is it safe to send SPSR Express passport data to Aliexpress?

Since personal data, and even more so passport data, is confidential information, most people are concerned about security. Is it even worth indicating your passport details? Aliexpress? Yes, undoubtedly, this is a very important question.

Company SPSR Express has a specific privacy policy regarding the security of its clients' data. Thus, they are used for their intended purpose, that is, to pass customs control and are not provided to third parties. Therefore, there is no need to worry about security, since information about you will not be transferred where it is not needed.

If you still doubt the safety of the operation, then, of course, you can refuse it. However, remember that then you will not receive the parcel, since it will not be able to cross the border and enter the country, and it will be sent back to the seller. Then you will have to negotiate with him about another delivery method.

How to provide passport details for SPSR Express on Aliexpress?

If you decide to provide data to send the parcel with Aliexpress, then you can do this in two ways.

The first method is to enter data directly into Aliexpress. This is done through the delivery address.

Open "My Aliexpress" and select "Delivery addresses".
Under the specified address, click "Edit".
Once you find yourself in the form with the address, you don’t need to change anything in it. Find a small line at the bottom called "Additional Information" and click on it.

Another form will appear where you need to enter your passport details. It is worth noting that recently Aliexpress asks you to additionally indicate your TIN. This is also necessary to pass customs control.
If you don’t know your TIN, you can always look it up on the website of the Federal Tax Service.

The second method is suitable for those who have not yet provided their passport details, but have already placed an order.

After the seller sends the parcel and gives you a tracking number, then to your email address linked to Aliexpress, you will receive a special letter containing a request to provide data and a link to fill out the questionnaire.

Follow this link and provide all the required information. After that select “Save passport details and send confirmation” and this window will open:

You will see a window with the current phone number indicated in the delivery address. If you want to change it, then click on "Change phone number". If everything is in order, then immediately press "Get verification code".
Enter the code in the appropriate box and confirm it.

Now your passport details will be sent to the delivery service for processing and you can begin tracking your parcel.

Video: Aliexpress passport details

When a new user registers on the Aliexpress trading platform, during registration he must indicate his email address, first name, last name, and come up with a password for his account. Next, to arrange delivery of the order, you also fill in your real address in Latin letters and telephone number.
But what should you do if you receive an email asking you to provide your passport details (passport series and number, when and by whom it was issued). Typically, such a request may scare you, so we will consider cases in which Aliexpress may request such information.

In what cases can Aliexpress request passport data?

On the Aliexpress marketplace, there are two cases in which you may be asked to fill out a form:
1. If you register in the Alipay payment system. To use any payment system, according to the law, personal identification is required. Therefore, if you are asked for your passport information, you are obliged to do so.

2. If the order is sent by express delivery service (DHL, SPSR-Express, etc.). In this case, passport data is necessary for customs clearance of the parcel.

Message asking for passport details

As a rule, a message asking for your passport information is sent to your email address, at the same time an SMS informing you that a letter with important information about your order from Aliexpress has been sent to your email address, here is an example of messages:

Is it safe to tell Aliexpress your passport details?

The requirement from Aliexpress to provide your passport information may alarm you, especially if you are a new user of the online store.
International companies operate in accordance with current legislation and adhere to a confidentiality policy in relation to personal data; no one will disclose your passport and other data.

As a rule, transport companies send a letter and indicate why they need such information and there is always a phrase that the data is required to be submitted to the Federal Customs Service.

What if I don't want to tell Aliexpress my passport details?

Some users were afraid to provide their passport details, but they still received their parcel. If you do not want to provide your passport data and clicked the “Refuse to provide personal data on the order” button, then customs clearance of the goods will take a long time or will not happen at all, and it will be returned to the seller.
By opening a dispute, you will receive your purchase money back.
If you want to play it safe, you can call the hotline of the service that sent you the messages and clarify the information why they need passport data, but as practice shows, the answer will be that the requested data is needed by customs so that the parcel is not delayed for a long time.

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FAQ

This section contains frequently asked questions about the delivery of orders from foreign online stores.

Nothing found for your request

If I received an SMS notification on my phone with the text: “A letter with important information about the order has been sent to your email address.”

This SMS notification arrives when the shipment has already arrived in Russia and is at customs.

(!) The letter must arrive at the recipient's email address within 24 hours after the SMS notification. If the letter is not received within 24 hours, the recipient should expect a second SMS notification within 2 days. After repeated SMS notification, an email will be sent to your email address within 24 hours.

(!) If the email address was incorrectly specified in the “Personal Account” of the online store, the recipient needs to call SPSR Express toll-free number: 8 800 700 36 30.

When will the courier arrive?

If delivery is scheduled for today, please expect the courier at the appointed time.

If delivery is not scheduled for the current day, you can independently coordinate delivery through the “Delivery Management” service: .

Why is my order transferred to SPSR Express? What kind of company is this?

SPSR Express- expert in logistics solutions. The company has been successfully implementing projects in the field of postal services, express delivery and warehouse logistics for more than 15 years. The largest private operator with its own branch network. Geographic coverage area of over 6,000 settlements. In 2013, the company opened an international route, taking a leading position among private express operators in Russia. Currently, the SPSR Express infrastructure consists of 9 distribution and 15 sorting centers, 200 offices and representative offices in Russian cities, more than 1,000 own vehicles and 4,000 employees. Today SPSR Express is rightfully considered one of the most innovative companies in the field of postal logistics.

Can you give me the courier's phone number?

According to SPSR Express regulations, employee contact numbers are not subject to disclosure. If delivery is scheduled for today, please expect the courier at the appointed time.

If the product does not suit me, how can I return it, where can I go?

You must contact the seller/company from whom the order was made - they will provide detailed information about the possibility of returning the goods.

Where is my parcel?

You can check the status of your order through the “Monitoring” service using the link: .

You must enter the invoice number or order number in the online store.

You can also track your order through the Mobile Application and the Delivery Management service: .

To track the status of your shipment through the Delivery Management service, you must enter the phone number specified when placing the order and the invoice or order number in the online store.

Why is the parcel detained at customs?

All orders arriving into the Russian Federation from abroad must undergo customs processing, which lasts an average of 7 days. During this time, recipients must provide personal data for prompt customs processing. If the recipient does not provide the data within the specified period, the order is returned to the online store.

Reasons for orders being delayed at customs:

Passport details were not provided in a timely manner - they can be provided by following the link in the letter from SPSR Express
The order is recognized as a commercial shipment - returned to the sender
The goods are prohibited for import into the territory of the Russian Federation - returned to the sender
Exceeding the customs limit for import (by weight and/or amount) - you must pay a state duty

Customs processing time

The average time for customs processing is 7 days. During this time, the recipient must provide personal data for prompt customs processing. If personal data is not provided within this period, the order is returned to the online store.

Why enter personal data?

SPSR Express requests personal data on the basis of Order of the Federal Customs Service (Federal Customs Service) of Russia No. 1772 dated September 15, 2014. “On the performance of customs operations in relation to goods for personal use transported by carriers.” Based on Order No. 1772 of the Federal Customs Service, all customs offices of the Russian Federation must come to a unified automated system within the period from November 1, 2014 to July 31, 2015.

To pass an order through customs, you must fill out the customs register, which must include information about the recipient, including information about an identity document. A more detailed list of data that must be indicated can be found in paragraph 27 of the previously mentioned order.

You have every right not to provide personal data without signing consent to data processing.

(!) At the same time, without passport data, the customs register will not be completely filled out; accordingly, the shipment will be detained at customs until the necessary data is provided and, after the expiration of the storage period, it will be sent back to the sender’s company.

If you previously received orders through Russian Post, you did not need to provide personal information, since Russian Post is a postal service and does not request this information.

We try to deliver goods as quickly as possible and avoid possible delays at customs.